FAQS - Frequently Asked Questions
illustrations and prints
Yes, each design is thought out and then produced by us!
• Museum-quality poster: printed on matte, thick and resistant paper with greengard-certified ink!
• Matte black frame, made from Ayous wood from renewable forests with PVC front protection!
Once your order has been shipped, an email containing a tracking number is sent to you. Via this number you will be able to follow all the stages of delivery of your product!
Delivery times are 3 to 10 working days.
Yes, we ship internationally.
• Posters are shipped in triangular kraft boxes to ensure safe delivery and avoid the use of plastic caps.
• Framed posters are first wrapped in tissue paper to protect them from scratches, then wrapped in a protective layer (adhesive bubble wrap | foam pouch).
We work with local printing partners all over the world. The country of execution for each order is carefully selected by our algorithm.
In most cases, products are shipped from the nearest production center. For exceptional reasons such as stock availability, orders may be shipped internationally.
Our posters are printed at the time of the order, production times may differ depending on the poster chosen.
Our products are then individually wrapped to maintain their shape and provide additional cushioning and durability, which means that in some cases products in the same order may also be shipped separately.
Returns and Refunds
• Return: Any claim for damaged items | defective must be submitted within 30 days of receipt of the product.
• Refund: Once your return has been received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or declined. If approved, your refund will then be processed and your original credit card or payment method will be credited automatically within a few days.
All our articles are printed on demand, it is therefore impossible to return or exchange your articles (except defective product).
We are sorry for the inconvenience!
Any complaints must be submitted within 30 days of receipt of the product.